Policies

Refund Policy

Refunds: No refund will be made once we have dispatched the wine to you. We do not refund if wine is faulty after opening. If your order has been packed incorrectly and is not what you have paid for, please let us know within 7 days of delivery so we can fix this for you.

Goods damaged in transit: This must be notified to us within 48 hours of you receiving the goods, so we can make a claim with the transport company. Thankyou.

Privacy Policy

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • computer or network
  • interactions with us
  • billing or purchase information

We collect your personal information for sales and marketing purposes. Kinross's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS

Besides our staff, we share this information with:

  • CRM service providers in order to safely store and process your data.

Providing some information is optional. If you choose not to enter contact details, we'll be unable to reach out with purchase updates or for sales and marketing purposes. 

We keep your information safe by storing it in encrypted files and only allowing certain staff access to it. 

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at marketing@kinross.nz, or +64 3 746 7269, or 2300 Gibbston Highway, Queenstown 9371.

Terms of Service

Kinross Cottages is the holder of an 'off licence' as defined in the New Zealand Sale and Supply of Alcohol Act 2012, and as such is legally authorised to promote, sell and deliver wine for sale via online or by mail order.

It is illegal for us to sell liquor to anyone under the age of 18. It is against the law to use this site to purchase liquor if you are under 18 or to knowingly supply those that are under 18.