Refund Policy

Refunds: No refund will be made once we have dispatched the wine to you. We do not refund if wine is faulty after opening. If your order has been packed incorrectly and is not what you have paid for, please let us know within 7 days of delivery so we can fix this for you.

Goods damaged in transit: This must be notified to us within 48 hours of you receiving the goods, so we can make a claim with the transport company. Thankyou.

Privacy Policy

Privacy: We store your details securely and will not disclose this information to any third party without your permission.

Email marketing: If you have purchased from us, you will receive our newsletters from time to time. You can opt out of this in the checkout process if you wish.

Terms of Service

Kinross Cottages is the holder of an 'off licence' as defined in the New Zealand Sale and Supply of Alcohol Act 2012, and as such is legally authorised to promote, sell and deliver wine for sale via online or by mail order.

It is illegal for us to sell liquor to anyone under the age of 18. It is against the law to use this site to purchase liquor if you are under 18 or to knowingly supply those that are under 18.